If you need to cancel or postpone your appointment after booking and payment the following terms apply:
Single sessions
- Up to 72 hours before your appointment, you may independently use the booking calendar to rearrange your appointment.
- Less than 72 hours before your appointment, or for appointments not attended, no refunds can be given, and a new appointment will require a new payment.
Refunds
- Any refunds due to you will be returned to you within 7 working days via your original payment method.
- Due to changes in how financial institutions charge their fees, all refunds will be subject to a 5% charge. This means that, If you are due a refund, you will receive the amount you paid minus 5% to cover the bank fees charges.
- Some payment processors may take up to 10 days for the funds to be credited to your account.
Agreement
- If you have any questions about this policy, please discuss them with me before purchase.
By making the payment for your session or package, you indicate your agreement to these terms.